Frequently Asked Questions
Everything you need to know about finding your dream gown.
How do I determine my correct size for a Grace Loves Lace gown?
Our gowns are handcrafted to your specific size category based on your measurements. We recommend following our detailed size guide or booking a virtual consultation with our stylists to ensure a perfect fit.
What is the standard production time for a made-to-order dress?
Standard production typically takes 6 to 9 months. We recommend ordering at least 12 months before your wedding date to allow for shipping and any minor local alterations.
Do you offer priority or rush orders for shorter timelines?
Yes, we offer a selection of 'Ready-to-Wear' gowns that can be shipped immediately, as well as priority production slots for an additional fee depending on your wedding date.
What is your return policy for bridal gowns?
Due to the delicate, made-to-order nature of our gowns, we do not offer returns for change of mind. If you purchase a 'Ready-to-Wear' item, it may be returned within 7 days of receipt provided it is in original condition.
How should I care for my lace gown after the wedding?
We recommend professional dry cleaning by a specialist who handles delicate bridal fabrics. Store your gown in the provided breathable garment bag in a cool, dry place.
Do you ship internationally and what are the costs?
We ship worldwide via DHL Express. Shipping costs and duties are calculated at checkout based on your delivery location to ensure a secure and tracked arrival.